Information we collect
When you submit a consultation request, we collect the information you provide, including your name, email address, phone number, ZIP code, project type, timeline, budget range, and optional project notes. If you later place an order, we may also collect delivery, transaction, and customer-service information described at that time.
How we use information
We use information to respond to requests, understand your project, provide service, coordinate future orders and delivery, maintain business records, improve the website, prevent misuse, and comply with legal obligations. We do not sell personal information.
Sharing
We may share information with service providers that help us operate the website and business, and with manufacturers, freight carriers, installers, payment providers, or professional advisers when needed to fulfill a request or order. We may disclose information if required by law, to protect rights and safety, or in connection with a business transaction. Service providers are expected to use information only for the work they perform for us.
Cookies and analytics
This pre-catalog website does not intentionally use advertising pixels or third-party analytics. Essential hosting and security systems may process technical data such as IP address, browser type, device information, request time, and pages requested. If our practices change, we will update this policy and provide choices where required.
Retention and security
We keep personal information only as long as reasonably needed for the purposes described, legal obligations, dispute resolution, and business records. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Your choices
You may ask to access, correct, or delete information you submitted, subject to legal exceptions. You may also ask us to stop marketing contact. Direct contact details will be added before the catalog opens. Until then, use the consultation form and state “privacy request” in the project details.
Children
This website is intended for adults making home-equipment decisions. We do not knowingly collect personal information from children under 13.
Updates and contact
We may update this policy as the store and its services develop. The effective date above shows the current version. Written inquiries may be sent to Pineapple Acquisitions LLC, 6650 Rivers Ave Ste 100, North Charleston, SC 29406.